Shipping Policy
Last updated: 2026-08-11
We want your Cognivex™ order to arrive safely and as promptly as possible. This Shipping Policy explains how orders are processed, shipped, and delivered. Shipping availability, delivery times, and applicable charges may vary depending on the destination, order details, carrier, and other circumstances.
Order Processing
Orders are typically processed within 1-2 business days after the order has been successfully submitted and payment has been confirmed. Business days generally exclude weekends and applicable public holidays.
During periods of unusually high order volume, promotional campaigns, holidays, severe weather, or other circumstances outside our control, processing may take longer than the standard timeframe. If a significant delay affects your order, we will make reasonable efforts to provide available information regarding its status.
Shipping Times
Once an order has been processed and shipped, delivery times depend on the shipping destination and selected shipping method. Domestic orders are generally expected to arrive within approximately 3-10 business days after shipment, although actual delivery times may vary.
International orders, where available, may require additional delivery time due to international transit, customs processing, local carrier schedules, and other factors. International delivery times may vary significantly by destination.
Estimated delivery times are provided for general guidance only and are not guaranteed delivery dates. Delays caused by carriers, customs, weather, holidays, incorrect addresses, or other circumstances outside our reasonable control may occur.
Shipping Confirmation and Tracking
Once your order has been shipped, you may receive a shipping confirmation email containing available tracking information. Tracking information may take some time to become active after the carrier receives and scans the package.
You can use the tracking information provided to monitor the progress of your shipment through the applicable carrier's tracking system.
Shipping Address
Please make sure that your shipping address is complete and accurate when placing your order. We are not responsible for delivery delays or failed deliveries resulting from an incorrect, incomplete, or outdated shipping address provided during checkout.
If you realize that you entered an incorrect shipping address, contact customer support as soon as possible. We cannot guarantee that an address can be changed after an order has been submitted or shipped.
Lost, Delayed, or Stolen Packages
If tracking information indicates that your package has been delivered but you cannot locate it, first check the delivery location, mailbox, nearby areas, and with other members of your household or building management. You may also contact the applicable shipping carrier for additional information.
If your order appears to be lost or significantly delayed in transit, contact customer support with your order and tracking information so that the shipment can be reviewed and appropriate next steps can be determined.
We are not responsible for packages that are lost or stolen after the carrier confirms delivery to the address provided at checkout. However, we will make reasonable efforts to assist customers in communicating with the applicable carrier when possible.
Damaged Packages
If your package arrives visibly damaged, please document the condition of the package and contact customer support as soon as reasonably possible. Providing photographs and order information may help us evaluate the issue and determine the appropriate resolution.
International Shipping
International shipping may be available for selected destinations. Customers placing international orders are responsible for reviewing applicable shipping information and any requirements associated with their destination.
International orders may be subject to customs duties, taxes, import fees, inspections, or other charges imposed by the destination country. Any such charges are generally the responsibility of the recipient unless otherwise stated at checkout.
Customs requirements and regulations vary between countries. We cannot guarantee that a product will be permitted into every destination. Customers are responsible for ensuring that products ordered can legally be imported into their destination.
Shipping Costs
Applicable shipping charges, if any, will be displayed during the purchasing or checkout process. Promotional offers may provide free or discounted shipping for eligible orders, subject to the terms of the applicable promotion.
Multiple Items or Orders
If an order contains multiple products, items may be shipped together or separately depending on inventory, fulfillment arrangements, shipping location, and other operational factors. Separate shipments may have different tracking information and delivery dates.
Delivery Delays
Delivery estimates are not guarantees. Delays may occur because of severe weather, natural events, carrier disruptions, holidays, customs processing, incorrect address information, high shipping volumes, or other circumstances outside our reasonable control.
If a shipment is delayed beyond the expected delivery period, please contact customer support so we can review the available tracking information and provide assistance where possible.
Shipping Policy Changes
We may update or modify this Shipping Policy from time to time to reflect changes in our fulfillment process, shipping providers, destinations, delivery options, or applicable requirements. Any changes will be posted on this page and reflected by updating the "Last updated" date.
Questions About Shipping
If you have questions about your order, shipping status, tracking information, delivery address, or any other shipping-related matter, please contact our customer support team through the contact information provided on this website. Please include your order information whenever possible so that we can assist you more efficiently.