Refund Policy
Last updated: 2026-08-11
We want you to feel confident when purchasing Cognivex™. If you are not satisfied with your purchase, you may be eligible for a refund under our 60-Day Satisfaction Guarantee, subject to the terms and conditions described in this Refund Policy.
60-Day Satisfaction Guarantee
Cognivex™ purchases are covered by a 60-Day Satisfaction Guarantee from the original purchase date. If you are not satisfied with your purchase, please contact our customer support team within the applicable 60-day guarantee period to request assistance with your order.
The guarantee applies to eligible purchases made through the authorized purchasing process. The applicable purchase date will generally be based on the date the original order was placed.
How to Request a Refund
To request a refund, contact our customer support team using the contact information provided on this website. Please provide your order information and any other details reasonably necessary to locate and verify your purchase.
Our support team may provide instructions regarding the return of the product, if a return is required. Please do not send products to an address unless you have received return instructions from customer support.
Refund Eligibility
Refund eligibility is determined according to the terms of the applicable guarantee and the circumstances of the purchase. Requests submitted outside the applicable guarantee period may not qualify for a refund.
We reserve the right to review refund requests to verify the order, purchase date, and compliance with the applicable guarantee terms.
Refund Processing
Once an eligible refund has been approved, the refund will generally be issued to the original payment method used for the purchase. Processing times may vary depending on the payment provider, financial institution, and other factors outside our control.
After a refund has been initiated, it may take several business days for the credit to appear on your account. If you do not see the refund after the applicable processing period, please contact your payment provider or our customer support team for assistance.
Shipping and Handling Charges
Shipping and handling charges, where applicable, may be treated separately from the product purchase price and may not always be refundable. The applicable refund amount will be determined according to the terms of the purchase and the guarantee in effect at the time of the order.
Returned Products
If customer support determines that a product return is required as part of the refund process, you will be provided with the appropriate return instructions. Products should be returned according to those instructions to avoid delays in processing your request.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact customer support as soon as reasonably possible after delivery. Provide your order information and a description of the issue so that our team can review the situation and provide appropriate instructions.
Order Cancellations
If you need to cancel an order, contact customer support as soon as possible after placing the order. Because orders may be processed or shipped shortly after purchase, we cannot guarantee that every cancellation request can be completed before fulfillment.
Third-Party Purchases
If you purchase Cognivex™ through an authorized third-party retailer, affiliate partner, marketplace, or external checkout provider, the applicable refund or return process may be governed by that provider's policies. Please review the terms presented at the time of purchase and contact the applicable seller when necessary.
No Automatic Subscription
Cognivex™ is offered as a one-time purchase and does not automatically renew unless the checkout terms specifically state otherwise. You will not be charged recurring subscription fees for a standard one-time order.
Changes to This Refund Policy
We may update or modify this Refund Policy from time to time to reflect changes to our products, purchasing process, guarantee terms, or applicable requirements. Any updates will be posted on this page and reflected by changing the "Last updated" date.
Questions About Your Refund
If you have questions about a refund, return, cancellation, damaged order, or any other purchase-related issue, please contact our customer support team through the contact information provided on this website. We will make reasonable efforts to review your request and provide appropriate assistance.